Security & Support
Defence for your network and endpoints, plus L1-L3 technical support when something goes wrong.
Overview
Security and support go together: prevention reduces incidents and fast, skilled support limits their impact. We cover both.
Security & support services
Network Security
Next-generation firewalls, VPNs and intrusion prevention to protect your perimeter and remote access.
- Firewall selection and policy design
- Site-to-site and remote-access VPN
- Segmentation and filtering
Troubleshooting
Root-cause diagnosis across multi-vendor hardware, operating systems and applications.
- Hardware fault isolation
- OS, application and network diagnosis
- Incident summary and prevention advice
Remote & On-Site Support
Remote help for quick fixes and on-site engineers where hands-on work is required.
- Remote desktop and console support
- On-site engineer visits
- Coverage defined by your location and contract
Technical Support Plans
Tiered L1, L2 and L3 support so simple requests are handled quickly and complex problems reach senior engineers.
- L1 helpdesk for everyday queries
- L2 for configuration and escalation
- L3 for architecture-level problems
How we work
- 1
Discover
A short working session to understand your environment, pain points and business goals.
- 2
Plan
A written scope with deliverables, timeline and responsibilities, agreed before work begins.
- 3
Execute
Hands-on delivery by our engineers with minimal disruption to your daily operations.
- 4
Handover & support
Documentation, knowledge transfer and a clear support path once the work is complete.
Frequently asked questions
Do you offer support for a single incident?
Yes. You can raise a one-time request, or move to a support plan for regular coverage.
How do I raise a support request?
Use the Support Requests page or email sell@utmind.in.
Talk to our team about your requirement
Tell us what you need and we will come back with a clear, no-obligation recommendation and quote.
Related
Support Requests
Tell us what is wrong and our team will get back to you.
ViewManaged IT Services
Proactive monitoring, maintenance and AMC support that keeps your IT running and your assets under control.
ViewNetworking
Switches, routers, firewalls and wireless that connect your people and protect your data.
View