Frequently Asked Questions
Quick answers about ordering, delivery, warranty, AMC and support.
Ordering & quotations
How do I get a quote?
Use Get a Quote on any page, or email sell@utmind.in with your requirements. We typically respond with options and pricing.
Do you sell only one brand?
No. We supply several brands and can quote comparable options so you can choose.
Are the products genuine?
Yes. We supply products through authorised channels, with OEM warranty.
Warranty & AMC
What warranty do I get?
The manufacturer's standard warranty applies. Extended options depend on the brand and product and are included in your quotation.
What is an AMC?
An Annual Maintenance Contract covers preventive care and repairs for your equipment for a year. Scope varies, so we define it in writing.
Can you support equipment bought elsewhere?
In most cases yes, after an initial inspection.
Refurbished IT & asset services
Do you sell refurbished equipment?
Yes. We supply refurbished servers, workstations, laptops, desktops, storage and networking. Stock changes, so ask for current availability.
Can you take away and dispose of our old IT equipment?
Yes. Our IT asset services cover collection, secure data erasure, reuse, refurbishment and recycling, with records for your files.
Do you buy back old equipment?
Where equipment still has value we can offer a buy-back or a trade-in against new purchases.
Support
How do I raise a support request?
Use the Support Requests page or email sell@utmind.in.
What are your working hours?
Monday – Saturday: 9:30 AM – 6:30 PM IST. Round-the-clock coverage depends on your support plan.
Didn't find your answer?
Ask our team directly.