Managed IT Services
Proactive monitoring, maintenance and AMC support that keeps your IT running and your assets under control.
Overview
Managed services replace reactive firefighting with planned care. We watch your systems, maintain them on a schedule and fix problems under an agreed support contract.
Managed services
Infrastructure Monitoring
Continuous monitoring of server health, storage capacity, network devices and uptime, with alerts to the right people.
- Server, storage and network health
- Capacity and uptime reporting
- Alert escalation paths
Preventive Maintenance
Scheduled checks that catch ageing components and dust, heat and firmware issues before they cause downtime.
- Scheduled hardware diagnostics
- Cleaning and thermal checks
- Maintenance reports
AMC Support
Annual Maintenance Contracts for servers, workstations, networks and storage, with comprehensive and non-comprehensive options.
- Defined scope, visits and response commitments
- Coverage for multi-vendor equipment
- Spares planning
Patch & Update Management
Regular operating system, firmware and application updates, tested and applied on a schedule.
- Vulnerability and patch review
- Firmware updates
- Change records
Backup Monitoring
Daily review of backup jobs and regular test restores so recovery is proven, not assumed.
- Job success monitoring
- Periodic restore tests
- Recovery drill support
IT Asset Management
Track hardware and software through its lifecycle: purchase, warranty, renewal and retirement.
- Asset register
- Warranty and licence renewal alerts
- Secure decommissioning guidance
How we work
- 1
Discover
A short working session to understand your environment, pain points and business goals.
- 2
Plan
A written scope with deliverables, timeline and responsibilities, agreed before work begins.
- 3
Execute
Hands-on delivery by our engineers with minimal disruption to your daily operations.
- 4
Handover & support
Documentation, knowledge transfer and a clear support path once the work is complete.
Frequently asked questions
What does an AMC cover?
That depends on the contract: which equipment, how many preventive visits, whether parts are included and the response targets. We define these in writing before you sign.
Can you support equipment bought elsewhere?
In most cases yes, after an initial inspection of the equipment.
Talk to our team about your requirement
Tell us what you need and we will come back with a clear, no-obligation recommendation and quote.
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